Help and answers

Troubleshooting

Common error messages, why they happen and how to fix them.

Find the message you saw, or the problem you have, in the lists below. Each one explains why it happens and how to fix it.

Error messages on forms

MessageWhy it happensHow to fix it
"The contact number field must be between 10 and 12 digits."The number has spaces, a +, dashes, or the wrong length.Type digits only, for example 9876543210 or 919876543210.
"The sources field is required." / "Please select a source"No source was ticked on the Add Contact form.Open Select sources and tick at least one. No sources listed? Create one first.
"The contact email field is required."The Edit Contact form needs an email address.Enter the contact's email. See Update a contact.
"The source name field is required."The Create Source form was sent without a name.Type a name and click Add again.
"Unable to import"The spreadsheet couldn't be read. Usually the first row is missing the name, email, number headings.Fix the headings and save as .xlsx. See Import contacts.
"The origin has already been taken."Another API key already uses that origin. Origins must be unique.Use a slightly different value, for example add the page path: https://www.example.com/contact.
"Unable to send SMS, insufficient credits."Your account has no SMS credits left.Leave the Message box empty to save the contact without SMS, and email sales@fairshare.tech for more credits.

Logging in

ProblemWhat to do
"These credentials do not match our records."The email or password is wrong. Check for typing mistakes, or use Forgot your password? on the login page.
Asked to verify your emailOpen the email from Miaalo and click the link. Can't find it? Check spam, or click the resend link on the page.
"Page expired" (419)The page was open too long. Go back, refresh the page and try again.
"Too many requests" (429)Too many attempts in a short time. Wait one minute and try again.

Something is missing

A contact I added doesn't show in the list

  • Look for a Clear button next to the search box. If it's there, a filter is hiding people. Click it.
  • The list is sorted newest first and shows 25 per page. Search by number to be sure.
  • If the number was already saved, no new row was created. The existing contact was added to your sources.

Website form contacts aren't arriving

  • Ask your developer to check the reply from Miaalo. It says what's wrong, for example invalid api_key or Invalid phone number. The full list is in the API reference.
  • Make sure the key still exists on the API Keys page and is linked to at least one source.
  • Only Indian mobile numbers (10 digits starting with 6 to 9) are accepted.

There's no "API Keys" in my menu

Your account doesn't have API access. Email info@fairshare.tech to request it.

"Page not found" (404)

The link is out of date, or the item was deleted. Use the menu on the left to find what you need.

When to contact support

Email info@fairshare.tech or call +91 98508 30247 if:

  • you see "Something went wrong" (error 500) more than once,
  • you think your user API key has been shared by mistake,
  • you need your email address changed, or need API or SMS access,
  • a fix on this page didn't work.

Tell us the page you were on, what you clicked, and the exact message you saw. A screenshot helps.