What does a lead management system do?
Four jobs, in order. It captures each enquiry. It works out whether this person is already on your list. It files them by source, so you can see which poster, page or event brought them in. Then it tracks the outcome.
Most small teams do this across a notebook, a WhatsApp chat, an inbox and a sheet. Each one holds part of the list and none of them knows about the others.
How does Miaalo handle each job?
| Job | In Miaalo |
|---|---|
| Capture | Add Contact form, Excel upload, website form through a source key |
| Remove repeats | Matched by mobile number. A repeat enquiry joins the existing contact |
| File by source | Named lists such as "Website", "Walk-ins" or "March seminar". One person can be in several |
| Track the outcome | Interested or Converted on each contact, with totals on the dashboard |
Who is it built for?
Shops and local businesses that take calls and walk-ins. Classes, institutes and event organisers with a new list every batch. Agencies and website owners whose forms currently send email. Developers who need somewhere to store leads from an app without building a CRM. All of them need a list they can search on a busy day.
What doesn't Miaalo do?
Miaalo has no sales pipeline, no lead scoring, no lead assignment and no reminders. Bulk SMS, WhatsApp and email sending aren't in the current version. It stores Indian mobile numbers only. A sales team of ten moving deals through stages should pick a different kind of CRM, and our comparison names a few.
Common questions
Is a CRM the same as lead management software?
A CRM usually covers the whole customer relationship, and lead management is the part before someone buys. Miaalo sits at that early end.
Can I bring in leads from Excel?
Yes. Upload an .xlsx file with the headings name, email and number. Our free template is already set up that way.
Can I connect my website form?
Yes, with one request to our form API. API access is switched on by request through info@fairshare.tech.
Put every enquiry in one list
Miaalo collects enquiries from website forms, Excel files and walk-ins, and matches people by mobile number.