Help and answers

Frequently asked questions

Short answers to the questions people ask most.

The basics

What is the difference between a contact and a source?

A contact is a person. A source is a list that contacts are put in. One person can be in several lists. See Words used in Miaalo.

Do I have to create a source before adding contacts?

Yes. Every contact must be in at least one source, so Miaalo knows where they came from. Make a general one like "Walk-ins" if you aren't sure.

What happens if I add the same phone number twice?

Nothing is duplicated. Miaalo spots the number and adds the existing contact to the new source instead.

Can I use numbers from outside India?

Not at the moment. Miaalo stores numbers as Indian mobile numbers (91 plus 10 digits).

Changing and removing

How do I mark someone as a customer?

Edit the contact and set Status to Converted. See Update a contact.

How do I delete a contact?

Fully deleting a contact isn't available yet. You can remove them from a source: open the source's contacts and click Delete on their row.

If I delete a source, do I lose its contacts?

No. The contacts stay in your Contacts list. Only the list itself is removed.

Can I change a contact's phone number?

No, the number identifies the contact. Add them again with the correct number.

Why does a contact show "Opted out: Yes"?

They used their personal opt-out link to stop receiving messages from you. Only they can opt back in. Miaalo respects this so you stay within messaging rules.

Data

Can I get my contacts out of Miaalo?

Yes. Open a source's contacts and click Export to download an Excel file.

Can other Miaalo users see my contacts?

No. Your contacts and sources are visible only when you are logged in to your account.

Can I send bulk SMS or WhatsApp from Miaalo?

Not in this version. Those screens are switched off. Accounts with SMS turned on can send one SMS while adding a contact.

Help

How do I see the welcome tour again?

Click Replay the welcome tour at the bottom of the help menu.

Who do I contact for help?

Email info@fairshare.tech or call +91 98508 30247.